Cancellation & Refund Policy

What is a refund?

When a learner is not satisfied with the quality of the course purchased/ product experience or due to technical reasons the course is not working, the user can ask for money back/ refund.

How to request a refund?

If you have paid for an individual course or a bundle course, you can request a refund within 24 hours of your payment. To request a refund, follow these steps on a computer: 1. Call 01756-120009 (10 AM - 11 PM) and state the email address/phone number you have used to sign up and purchase the course. 2. While on call, please state why you want a refund with proper validation. Refund requests are only considered valid if contacted and informed via calling 01756-120009 within 24 hours of purchase clearly specifying your email address and phone number used during registration. Refunds do not apply to e-books and courses having 1-3 months subscription plans of the online batch. Refunds shall be made through financial services/ mobile financial services within 7-14 working days of successful processing and approval of the refund request by Gains School.  This confirmation will be emailed to the user.

When will the refund not be applicable?

• In case you have already earned your Course Certificate within the 24-hour complaint period, you are no longer eligible for a refund. • If you file a complaint within the 24-hour complaint period and earn the course certificate within the next 7-day refund period, you will not be entitled to a refund. • When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request. • If an individual completes the course more than 5%, he/she will not be eligible for a refund. • If you have purchased e-books and 1-6 months subscription plans for the online batch.

When will the refund be applicable?

• In case of a wrong purchase, a transfer to another course can be done. If the price of the new course is: ◦ Higher than the purchased course, the user has to pay the additional amount to Gains school by preferred method. ◦ Lower than the purchased course, the user will get a refund of the additional amount from Gains school by the preferred method. • Promised/ desired material is not covered in the course as mentioned in the course details. • Mistakenly purchased live class instead of recorded class and vice-versa.

When you request a refund, what happens?

Once the refund is implemented, your enrolled course will be deleted from your profile and your progress will be gone. After a successful refund request that follows the eligibility, you'll be un-enrolled from the course as well. If you wish to purchase the course again, you have to start the course from the very beginning. It can take up to 7-14 working days for funds to return to your account after a requested refund. If it has been longer than 14 working days, please call 01756-120009 (10 AM - 11 PM). Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.

Gains Group has full authority to change the T&C from time to time and case by case scenario.